Refund, Cancellation & Return Policy

At Manmandir Ethnic, customer satisfaction is important to us. We encourage customers to carefully review product descriptions, sizing information, and delivery timelines before placing an order.

By placing an order on our website, you agree to the terms outlined below.

Order Cancellation Policy

You may request cancellation of your order within 24 hours of placing it.

To request a cancellation, please contact us with your Order Number and reason for cancellation:

Email: manmandirethnic.online@gmail.com
WhatsApp / Phone: +91 96389 43788

Cancellation Within 24 Hours

If we receive a cancellation request within 24 hours of order placement, we may cancel the order and refund the full amount on a case-by-case basis, subject to verification and approval.

Orders Under Production

Orders cannot be cancelled once they have entered the processing, customization, tailoring, or production stage.

The determination made by Manmandir Ethnic regarding whether an order has entered production shall be final and binding.

Refund Processing for Approved Cancellations

Approved refunds or credit notes will be processed within 5 to 7 business days.

Credit Note Validity

Credit notes issued by Manmandir Ethnic shall remain valid for 6 months from the date of issue.

Refund Policy

Refund Eligibility

Refunds may be granted only for approved cancellation requests and approved return claims that comply with this policy.

Discounted Orders

Orders purchased using any promotional offer, discount code, sale pricing, coupon, or special campaign are not eligible for refunds.

Such orders may be considered for exchange or store credit solely at the discretion of Manmandir Ethnic.

Custom-Made & Personalized Products

All custom-made, made-to-measure, personalized, altered, or specially manufactured products are:

  • Non-returnable

  • Non-exchangeable

  • Non-refundable

Refund Method

Approved refunds will be processed through the original payment method whenever possible.

Where refund processing through the original payment method is not feasible, a credit note may be issued.

For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or store credit after verification and approval.

COD Refund Timeline

For Cash on Delivery orders, approved refunds may take up to 35 days from the date the returned product is received and inspected at our warehouse.

Return Policy

Eligible Returns

Returns are accepted only under the following circumstances:

  • Product received in damaged condition

  • Clear manufacturing defect

  • Incorrect product received

Returns for reasons such as change of mind, dislike of color, fabric expectations, personal preferences, occasion changes, or incorrect size selection by the customer will not be accepted.

Reporting Damages or Defects

Customers must notify us within 24 hours of delivery by:

Email: manmandirethnic.online@gmail.com
WhatsApp / Phone: +91 96389 43788

Please include:

  • Order Number

  • Clear photographs of the product

  • Photographs of the packaging (if damaged)

  • Detailed description of the issue

Failure to report within 24 hours may result in rejection of the claim.

Mandatory Proof Requirements for Returns, Exchanges & Damage Claims

To ensure fair evaluation of claims and prevent fraudulent requests, customers must comply with the following requirements:

Unboxing Video Requirement

Customers are required to record a clear, uninterrupted video while opening the package received from Manmandir Ethnic.

The video must clearly show:

  • The sealed outer package before opening.

  • The shipping label and package condition.

  • The complete unboxing process without any cuts, pauses, or edits.

  • All items received inside the package.

  • Any damage, defect, missing item, or incorrect product received.

Claims relating to:

  • Missing products

  • Incorrect products

  • Damaged products

  • Incomplete shipments

may not be accepted without a valid unboxing video as supporting evidence.

Defective Product Claims

If a customer believes a product is defective, damaged, or has a manufacturing issue, clear photographs and videos of the issue must be shared with our Customer Support Team for review.

Manmandir Ethnic reserves the right to inspect all submitted evidence before approving any return, exchange, replacement, or refund request.

Size & Fit Related Issues

If a customer experiences a sizing or fitting issue, they may be required to:

  • Wear or try the garment for assessment purposes.

  • Share clear photographs showing the fitting concern.

  • Provide measurements if requested by our support team.

These photographs will be used solely to evaluate the concern and recommend the most appropriate resolution, including possible alterations, exchange options, or size recommendations.

Failure to provide the requested photographs, videos, measurements, or supporting information may result in rejection of the claim.

Return Conditions

Returned products must:

  • Be unused

  • Be unworn

  • Be unwashed

  • Be free from stains, perfume, makeup, or alterations

  • Include all original tags, labels, accessories, and packaging

Approved return items must be shipped to our designated warehouse within 72 hours of delivery.

Return Shipping

The cost of sending the product back to Manmandir Ethnic will be borne by the customer.

Customers must share courier tracking details through email or WhatsApp once the return shipment has been dispatched.

If requested, return pickup may be arranged by Manmandir Ethnic for an additional charge, subject to service availability.

Exchange Policy

Exchange Request Timeline

Exchange requests must be raised within 24 hours of receiving the order.

Exchange Approval

All exchange requests are subject to:

  • Product inspection

  • Stock availability

  • Management approval

Manmandir Ethnic reserves the right to approve or reject exchange requests after reviewing the condition of the product and the circumstances of the request.

Exchange Shipping Charges

Customers are responsible for shipping charges incurred while returning the original product.

Additional shipping charges may apply for dispatching the exchanged product.

International Orders – Returns, Exchanges & Refunds

International Return Policy

We do not offer routine returns or exchanges on international shipments.

However, products received in damaged condition or with manufacturing defects may be considered for exchange after review and approval by Manmandir Ethnic.

Customer Responsibilities

For approved international return or exchange cases, customers shall be responsible for:

  • International return shipping costs

  • Import duties

  • Customs charges

  • Local taxes

  • Handling charges

  • Restocking fees (where applicable)

International Refunds

Approved refunds for international orders will be issued only in the form of a Credit Note redeemable on future purchases with Manmandir Ethnic.

Cash refunds are not available for international orders.

International Restocking Fees

For approved international returns, the following restocking charges may apply:

  • USA: USD $30

  • Europe (excluding UK): EUR €45 plus applicable import duties

  • United Kingdom: GBP £40 plus applicable import duties

Additional customs, handling, storage, or return transit charges imposed by courier companies or destination authorities will be deducted before issuing any credit note.

Final Decision

Manmandir Ethnic reserves the right to approve, reject, or modify any refund, cancellation, return, or exchange request after reviewing the circumstances and supporting evidence submitted.

The decision of Manmandir Ethnic regarding eligibility for cancellation, refund, return, exchange, production status, product condition, or policy interpretation shall be final.

Contact Us

For any questions regarding cancellations, returns, exchanges, refunds, or order-related concerns, please contact us:

Manmandir Ethnic

 Email: manmandirethnic.online@gmail.com
 Phone / WhatsApp: +91 96389 43788